Can
I email my move(s), add(s) and change(s) to
Customer Care?
Yes, please email your requests
to customerrequests@deltacom.com.
Please include your name, account number, contact
information and main telephone or toll free
number. A Customer Care Representative will
be in contact with you within the next business
day upon receipt of your email. Are
there any charges associated with move(s),
add(s) and/or change(s) to my account?
Yes, charges do apply.
There is a $1500 one time fee per T1/Circuit
move and Single Line/Station move charges
are based on applicable new installation fees
for your area. These charges will be placed
on the next invoice following the move installation.
Please contact Customer Care at 1.800.239.3000,
or email the request to customerrequests@deltacom.com
for charges in your area.
What are the standard
time intervals for moving local services?
For six lines or less where
network facilities are available, the time
line is 14 to 21 business days. For more than
6 lines moving the time line required will
be provided once the order is reviewed and
network facilities verified for availability
at the new location site. Please contact Customer
Care at 1.800.239.3000, or email the request
to customerrequests@deltacom.com
Can I expedite my
order and is there an associated charge?
In some cases, yes. Depending
on the type of service being ordered an expedite
can be requested and does carry a charge that
varies based on number of days being requested
to deliver service. Please contact Customer
Care at 1.800.239.3000, or email the request
to customerrequests@deltacom.com
for more details regarding this type of request.
How can
I change / add IP names to my Deltacom Internet
Service?
Go to http://www.deltacom.com/ip_bgp/add_ip_request.asp
and complete/submit form.
How
do I change the time and date on my phone
system?
To change the time and
date on your phone system, please see the
below instructions.
For Elite/Pro
Systems - Clock/Calendar Setting
- Press Feature (FNC)
- Dial 9 #
- Enter hour and minute via dial pad
- Press Recall to change
AM/PM setting
- Press Hold to change to
calendar setting
OR, Press Feature (FNC) to
exit this feature
- Press Recall
to select Day of Week
- Dial # to move the cursor to Day of Month
field
- Enter Day of Month via dial pad
- Press Recall to select
month
- Dial # to move the cursor to year field
- Enter last two digits of year via dial
pad
- Press Feature (FNC)
If instructions fail,
call 1.800.239.3000 to report a trouble ticket.
If you have a 2000 or
above model, please call 1.800.239.3000 to
open a ticket.
You will need to reprogram
clock/calendar on your main phone, your switchboard
or the lowest numbered extension in order
to change all phones.
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